Refund Policy

At TechPozi ICT Solutions, we are committed to providing high-quality web hosting services through TechPozi Hosting. If for any reason you are not satisfied with our services, you may be eligible for a refund based on the following terms:

1. General Refund Policy
- 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all our hosting plans. If you are not satisfied with our services within the first 30 days of your initial purchase, you may request a full refund.
- Exclusions: The 30-day money-back guarantee does not apply to domain registration fees, setup fees, or any additional services purchased.

2. Refund Eligibility
- Shared Hosting Plans: Refunds are available for shared hosting plans if the request is made within the first 30 days of the initial purchase.
- VPS and Dedicated Servers: Refunds for VPS and dedicated servers are available if the request is made within the first 30 days of the initial purchase.
- Domain Registrations: Domain registration fees are non-refundable as they are paid directly to the domain registrar.
- Renewals: Renewal fees for hosting plans, domains, and additional services are non-refundable.

3. Requesting a Refund
- How to Request: To request a refund, please contact our customer support team via email at support@techpozihosting.com or through our portal.
- Required Information: When requesting a refund, please provide your account information, the reason for the refund request, and any relevant transaction details.

4. Processing Refunds - Timeframe: Refund requests will be processed within 7-10 business days from the date of the request.
- Payment Method: Refunds will be issued using the same payment method used for the original purchase. If the original payment method is no longer available, we will work with you to find an alternative solution.

5. Termination of Services
- Voluntary Termination: If you choose to terminate your account voluntarily, you may still be eligible for a refund if the request is made within the first 30 days of the initial purchase.
- Involuntary Termination: If your account is terminated due to a violation of our Terms and Conditions, you will not be eligible for a refund.

6. Changes to the Refund Policy
- Modifications: We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the new terms.

7. Contact Us
If you have any questions about our Refund Policy, please contact us at:

TechPozi ICT Solutions
Email: refund@techpozihosting.com